PLEASE NOTE THAT SGS CANADA WILL NO LONGER BE OFFERING CANADAGAP AUDITS For 2019.

PROGRAM PARTICIPANTS WHO CURRENTLY USE SGS AS THEIR CERTIFICATION BODY MUST CHOOSE A NEW CERTIFICATION BODY AS SOON AS POSSIBLE.

FOR MORE INFORMATION, CLICK HERE.

Update April 15:  SGS canada is no longer accepting self-assessments.

Contact SGS Canada or CanadaGAP if you need assistance.

About SGS Canada Inc.

SGS Canada Inc. is a Certification Body licensed and accredited to deliver audits and certification services for CanadaGAP®. SGS handles activities such as scheduling and conducting audits, recruiting and training auditors, assigning auditors to audits and monitoring their performance, reviewing audit findings and corrective actions, issuing certificates, billing for audit services, etc.

Visit www.sgs.ca.

Contact SGS

SGS Canada Inc.
5825 Explorer Drive
Mississauga, Ontario L4W 5P6
Toll Free: 1-800-636-0847
Phone: 905-364-3757
Fax: 905-364-0345

Audit Assistance

Please direct any questions related to audits (scheduling, billing, status of audit report etc.) to SGS:

Amrutha Liz Mathew
Telephone: 905-364-3758
E-mail: amrutha.mathew@sgs.com

Audit Fees

SGS will bill you after the audit for the audit fee and auditor travel charges. Contact SGS for more information about the cost of audit and certification services. Likewise, any questions related to audit billing by SGS can be directed to the contacts above.

Service Delivery Standards

Audit Reports

SGS will send you your final audit report directly, not through your auditor. Turnaround of the audit report takes 30 business days. You should not expect your report and final score sooner than that. If it takes longer than one month to receive your audit report, please contact SGS directly (see “Contact SGS”).

Audit Certificates

Please contact SGS if you receive an incorrect certificate, have not yet received your certificate, need a hard copy, etc.

Complaints, Appeals and Disputes

SGS offers a formal complaint, appeals and dispute resolution procedure if you disagree with audit findings, wish to launch a complaint about your audit, or experience other problems with SGS services. Please contact:

SGS Canada Inc.
5825 Explorer Drive
Mississauga, Ontario L4W 5P6
Toll Free: 1-800-636-0847
Phone: 905-364-3757
Fax: 905-364-0345

Please note that all correspondence is treated confidentially, and complaints are handled separately from certification decisions.

For more information about SGS’s services, terms and conditions, standards, and audit rates, contact SGS directly at the coordinates above.