About dicentra
dicentra is an ANAB accredited Certification Body licensed to deliver audits and certification services for the CanadaGAP program in Canada, beginning with English-speaking regions. dicentra provides services including scheduling and conducting audits, recruiting and training auditors, assigning auditors to audits and monitoring their performance, reviewing audit findings and corrective actions, issuing the certificate of conformity, billing for the audit services, etc.
Visit www.dicentra.com for more information.
Contact dicentra:
603-7 St Thomas Street
Toronto, ON M5S 2B7
TF: 1-866-647-3279
Fax: 1-416-361-3304
info@dicentra.com
www.dicentra.com/contact
Interested in Becoming an Auditor?
Are you interested in working for the Certification Body as a CanadaGAP auditor? Each Certification Body does its own training and recruitment for auditors. For more information on opportunities to train and work as a CanadaGAP auditor, please contact:
Audit Fees
Once you select dicentra as your audit service provider, dicentra will provide you with a service contract. They will bill you after the audit for the audit fees and the auditor’s travel expenses. Please contact them directly for more information about the cost of the audit and certification fees. Also, if you have any questions about dicentra’s billing procedures, please contact dicentra directly using the information above.
Audit Reports
dincetra will send you your audit report directly and not through the auditor. Turnaround of the audit report is completed within 30 business days of the audit. You should not expect your report and final score sooner than that. If it takes longer than 30 business days to receive your audit report, please contact dicentra directly (see above).
Certificates
dicentra will send you your certificate once you have passed the audit. Please contact them if you receive an incorrect certificate, have not yet received your certificate, need a hard copy, etc.
Complaints, Appeals and Disputes
dicentra has official procedures to resolve complaints, appeals and disputes if you do not agree with the audit findings, if you wish to file a complaint concerning the audit or if you experienced other problems with their services. In any such event, please communicate with dicentra (contact info above). Please note that all correspondence is handled in strict confidentiality and that complaints are treated separately from certification decisions.
Certified Companies
dicentra maintains a public registry of certificate holders on its website. The list will become available once certification begins.