About Control Union

Control Union is a certification body licensed by the CanadaGAP Program to provide certification services for CanadaGAP® in Canada (excluding Quebec), the United States of America, and Latin America.

Control Union services will include scheduling and conducting audits, recruiting and training auditors, assigning auditors to audits and monitoring their performance, reviewing audit findings and corrective actions, issuing the certificate of conformity, billing for the audit services, etc.

Visit https://cuperu.com/portal2/en/home/.

Control Union

Please communicate directly with Control Union contacts in each region if you have any questions about their services:

Canada USA Latin America
 Control Union Canada Inc. Control Union Certifications (N.A.) LLC Control Union Peru SAC
Malcolm Graham
Local Manager

Tel: 1-604-988-8484
Email: canadagap@controlunion.com

Alfredo Gonzalez
Local Manager

Tel: 1-954-900-2087
Email: canadagap@controlunion.com

Fiorela Bustamante
General Manager

Tel: 511-719-0400
Fax: 511-719-0410
Email: canadagap@controlunion.com

Interested in Becoming an Auditor?

Are you interested in working for the Certification Body as a CanadaGAP auditor? Each Certification Body does its own training and recruitment for auditors. For more information on opportunities to train and work as a CanadaGAP auditor, please contact:

Alejandra Baldoceda
CanadaGAP Program Manager
Tel: 1 (954) 653-8143
Email: canadagap@controlunion.com

Audit Fees

Following your application for certification, Control Union will provide you with a service contract. Control Union will bill you after the audit for the audit fees and the auditor’s travel expenses. Please contact Control Union for more information about the cost of the audit and certification fees. Also, if you have any questions about Control Union’s billing procedures, please call or email the contact person above.

Audit Reports

Control Union will send you your audit report directly and not through the auditor. Turnaround of the audit report is completed within 30 business days of the audit. You should not expect your report and final score sooner than that. If it takes longer than 30 business days to receive your audit report, please contact Control Union directly (see “Control Union”).

Certificates

Control Union will send you your certificate once you have passed the audit. Please contact Control Union if you receive an incorrect certificate, have not yet received your certificate, need a hard copy, etc.

Complaints, Appeals and Disputes

Following the certification process, Control Union has an electronic satisfaction survey on their website: https://cuperu.com/portal2/

Control Union has official procedures to resolve complaints, appeals and disputes if you do not agree with the audit findings, if you wish to file a complaint concerning the audit or if you experienced other problems with Control Union’s services. In any such event, please communicate with the Control Union contact person:

Katya Castro
Quality Manager
Tel:  +511 719-0400
Email:  calidad.peru@controlunion.com

Please note that all correspondence is handled in strict confidentiality and that complaints are treated separately from certification decisions.

Certified Companies

Control Union maintains a public registry of certificate holders on its website at https://cuperu.com/portal2/certificaciones/programas/

June 1st, 2022 at 02:12 pm