About NSF Canada Agricultural Certification Company

The certification body formerly known as NSF-GFTC now be operates under the name NSF Canada Agricultural Certification Company (NSF Canada Ag).

NSF Canada Ag is a Certification Body licensed and accredited to deliver audits and certification services for CanadaGAP® in Canada, the United States, Mexico and South America. NSF Canada Ag handles activities such as scheduling and conducting audits, recruiting and training auditors, assigning auditors to audits and monitoring their performance, reviewing audit findings and corrective actions, issuing certificates, billing for audit services, etc.

Visit www.nsfcanada.ca.

Contact NSF Canada Ag (French and English)

General Inquiries:  1-866-834-2516

Canada (except Quebec) and USA Audit Services in Quebec
 NSF Canada Agriculture Gestion Qualiterra inc.
General Agriculture Information
125 Chancellors Way,
Guelph, ON N1G 0E7
Tel: 1-866-834-2516
Fax: (519) 836-1281
Email: infoag@nsf.org
Mylène Savard
General Manager
555-345 boul. Roland-Therrien, Longueuil, QC J4H 4E7
Tel: 450-679-0540 Ext. 8769
Fax: 450-679-5595
Email: mylenesavard@qualiterra.ca

Audit Assistance (French and English)

Please direct any questions related to audits (scheduling, billing, status of audit report etc.) to:
General Inquiries:  1-866-834-2516

All areas except Quebec Audit services in Quebec
NSF Canada Ag Gestion Qualiterra inc.
Nav Thandi
Tel: 1-866-834-2516
Fax: (519) 836-1281
Email: infoag@nsf.org
Ysabelle Bergeron
Tel : 450-679-0540 Ext. 8802
Fax: 450-679-5595
Email: ybergeron@qualiterra.ca

Audit Fees

NSF Canada Ag or Gestion Qualiterra inc. will bill you after the audit for the audit fee and auditor travel charges. Contact NSF Canada Ag or Gestion Qualiterra inc. for more information about the cost of audit and certification services. Likewise, any questions related to audit billing can be directed to the contacts above.

Service Delivery Standards

Audit Reports

NSF Canada Ag will send you your final audit report directly, not through your auditor. Turnaround of the audit report is completed within 30 business days. You should not expect your report and final score sooner than that. If it takes longer than one month to receive your audit report, please contact NSF Canada Ag directly (see “Contact NSF Canada Ag”).

Audit Certificates

Please contact NSF Canada Ag if you receive an incorrect certificate, have not yet received your certificate, need a hard copy, etc.

Complaints, Appeals and Disputes

NSF Canada Ag offers a formal complaint, appeals and dispute resolution procedure if you disagree with audit findings, wish to launch a complaint about your audit, or experience other problems with NSF Canada Ag services. Please contact:

General Agriculture Information
125 Chancellors Way, Guelph, ON N1G 0E7
Tel: 1-866-834-2516
Fax: (519) 836-1281
Email: infoag@nsf.org

Please note that all correspondence is treated confidentially, and complaints are handled separately from certification decisions.

Certified Companies

Visit the online registry of NSF Canada Ag-certified companies at http://www.nsfcanada.ca/certification-auditing/agriculture-produce.

For more information about NSF Canada Ag’s services, terms and conditions, standards, and audit rates, contact NSF Canada Ag directly at the coordinates above.

Career Opportunities for Auditors

Discover career opportunities at NSF on the Global Audit Delivery team and join us in our mission to protect public health.


February 13th, 2023 at 08:51 am