About NSF Canada Agricultural Certification Company
The certification body formerly known as NSF-GFTC now be operates under the name NSF Canada Agricultural Certification Company (NSF Canada Ag).
NSF Canada Ag is a Certification Body licensed and accredited to deliver audits and certification services for CanadaGAP® in Canada, the United States, Mexico and South America. NSF Canada Ag handles activities such as scheduling and conducting audits, recruiting and training auditors, assigning auditors to audits and monitoring their performance, reviewing audit findings and corrective actions, issuing certificates, billing for audit services, etc.
Visit www.nsfcanada.ca.
Contact NSF Canada Ag (French and English)
General Inquiries: 1-866-834-2516
| Canada (except Quebec) and USA | Audit Services in Quebec |
| NSF Canada Agriculture | Gestion Qualiterra inc. |
| General Agriculture Information CanadaGAP 125 Chancellors Way, Guelph, ON N1G 0E7 Tel: 1-866-834-2516 Fax: (519) 836-1281 Email: infoag@nsf.org |
Mylène Savard General Manager 555-345 boul. Roland-Therrien, Longueuil, QC J4H 4E7 Tel: 450-679-0540 Ext. 8769 Fax: 450-679-5595 Email: mylenesavard@qualiterra.ca |
Audit Assistance (French and English)
Please direct any questions related to audits (scheduling, billing, status of audit report etc.) to:
General Inquiries: 1-866-834-2516
| All areas except Quebec | Audit services in Quebec |
| NSF Canada Ag | Gestion Qualiterra inc. |
| Soula Ringas Team Lead, Agriculture Tel: (519) 821-1246 ext. 6434 Fax: (519) 836-1281 Email: infoag@nsf.org |
Ysabelle Bergeron Secretary Tel : 450-679-0540 Ext. 8802 Fax: 450-679-5595 Email: ybergeron@qualiterra.ca |
Audit Fees
NSF Canada Ag or Gestion Qualiterra inc. will bill you after the audit for the audit fee and auditor travel charges. Contact NSF Canada Ag or Gestion Qualiterra inc. for more information about the cost of audit and certification services. Likewise, any questions related to audit billing can be directed to the contacts above.
Service Delivery Standards
Audit Reports
NSF Canada Ag will send you your final audit report directly, not through your auditor. Turnaround of the audit report is completed within 30 business days. You should not expect your report and final score sooner than that. If it takes longer than one month to receive your audit report, please contact NSF Canada Ag directly (see “Contact NSF Canada Ag”).
Audit Certificates
Please contact NSF Canada Ag if you receive an incorrect certificate, have not yet received your certificate, need a hard copy, etc.
Complaints, Appeals and Disputes
NSF Canada Ag offers a formal complaint, appeals and dispute resolution procedure if you disagree with audit findings, wish to launch a complaint about your audit, or experience other problems with NSF Canada Ag services. Please contact:
General Agriculture Information
125 Chancellors Way, Guelph, ON N1G 0E7
Tel: 1-866-8342516
Fax: (519) 836-1281
Email: infoag@nsf.org
Please note that all correspondence is treated confidentially, and complaints are handled separately from certification decisions.
Certified Companies
Visit the online registry of NSF Canada Ag-certified companies at http://www.nsfcanada.ca/certification-auditing/agriculture-produce.
For more information about NSF Canada Ag’s services, terms and conditions, standards, and audit rates, contact NSF Canada Ag directly at the coordinates above.
Interested in Becoming an Auditor?
Are you interested in working for the Certification Body as a CanadaGAP auditor? Each Certification Body does its own training and recruitment for auditors. For more information on opportunities to train and work as a CanadaGAP auditor, please contact:
General Agriculture Information
125 Chancellors Way, Guelph, ON N1G 0E7
Tel: 1-866-8342516
Fax: (519) 836-1281
Email: infoag@nsf.org